Shipping/Refunds
Shipping & Delivery
All apparel items are produced and shipped via Printify, a third-party vendor.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Currently, orders are being fulfilled within 2-7 days.
Pricing is as follows:
Shirts, Long sleeves
Framed Posters Small Sizes (in.)
8 × 10, 10 × 10, 12 × 12, 12 × 16, 14 × 14, 12 × 18, 16 × 16. Sizes (cm) 21 × 30, 30 × 40.
| Region | Single product | Additional product |
|---|---|---|
| USA | $9.99 | +$4.00 |
| Europe (including UK) | $6.99 | +$4.75 |
| EFTA States | $10.99 | +$4.40 |
| Canada | $11.39 | +$6.25 |
| Australia / New Zealand | $9.19 | +$4.10 |
| Japan | $10.99 | +$4.00 |
| Brazil | $5.00 | +$2.50 |
| Worldwide | $10.99 | +$4.00 |
| Region | Single product | Additional product |
|---|---|---|
| USA | $13.95 | +$4.95 |
| Europe (including UK) | $20.59 | +$10.15 |
| EFTA States | $29.99 | +$9.46 |
| Canada | $37.09 | +$20.60 |
| Australia / New Zealand | $11.29 | +$5.65 |
| Japan | $35.95 | +$19.95 |
| Brazil | $10.00 | +$5.00 |
| Worldwide | $35.95 | +$19.95 |
| Region | Single product | Additional product |
|---|---|---|
| USA | $29.95 | +$14.95 |
| Europe (including UK) | $24.79 | +$13.00 |
| EFTA States | $49.99 | +$24.95 |
| Canada | $51.49 | +$25.75 |
| Australia / New Zealand | $30.69 | +$15.35 |
| Japan | $49.95 | +$24.95 |
| Brazil | $50.00 | +$25.00 |
| Worldwide | $49.95 | +$24.95 |
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at princemgmt@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at princemgmt@gmail.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at princemgmt@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
Returns (Apparel)
What’s your return policy?
In the case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.
Do you offer refunds?
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at princemgmt@Gmail.com.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at princemgmt@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
All supplements are produced and shipped via Supliful, a third-party vendor.
Express shipping is available only in the US.
We offer delivery to the following countries:
USA
Canada
Australia
Italy
Spain
France
Monaco
Monaco
Belgium
Denmark
Germany
Netherlands
Netherlands
Fulfillment Time
The average fulfillment time for the order is 1-3 business days.
The countdown starts once the order status changes to "ACCEPTED".
Shipping Time
Please note, that usually, order fulfillment time takes 1-3 business days before shipping. The countdown starts as soon as the order status changes to "Accepted". The first 24 hours, the order status will indicate "New".
You can make changes to the shipping address or cancel the order. However, as soon as the order is "Accepted", it is sent to our Fulfillment Team for preparation. It is not possible to edit/cancel the orders at this point.
Please see the shipping times below:
|
USA - Regular |
1-4 business days |
USPS |
|
USA - Express |
1-3 business days |
FedEx |
|
Canada |
4-14 business days |
Passport Global |
|
Australia |
4-14 business days |
Passport Global |
|
Western Europe (Belgium, Denmark, France, Germany, Italy, Monaco, Netherlands, Spain) |
4-14 business days |
Passport Global |
REFUNDS & REPLACEMENTS (Supplements)
Any claims for misprinted/damaged/defective items must be submitted within 30 days of receiving the product:
-
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
-
Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.
If you or your customers notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.
REPLACEMENT/REFUND EXEMPTIONS
Supliful will not grant a refund, credit your account, or replace a produced product in case of:
-
Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
-
Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself or to your end customer (if and as applicable).
-
Buyer's Remorse – It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse. Returns for products or exchange of a product are to be offered at your expense and discretion. If you choose to accept returns or offer size/product exchanges to your end customers, you would need to place a new order at your own expense.
-
Rejected by Customs - If a package is returned due to customs rejection, Supliful will not issue a refund. It is the responsibility of the store owner to research import regulations for each country they are selling their products, and for the receiver to pay any necessary customs fees.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.